Swimming Lessons Cancellation Policy
General Swimming Lessons Cancellation Policy: To help us fulfill our scheduling obligations to all students, and to maintain our schedule during our granted and approved pool permit hours, please be aware of the following cancellation policy:
**Please make every effort to attend all lessons. Make-up swimming lessons are not guaranteed and refunds are not issued for missed lessons.**
As a common courtesy, please assist us by following the guidelines below:
1. All cancellations must be communicated via email to: [email protected] or by calling the Swim Line at +1-323-364-SWIM (7946).
2. Cancelled Lessons without proper notice will not receive lesson credit and refunds are not issued. Your contribution will be considered a donation if you choose not to use your lessons. We will send you a tax-deductible receipt for your contribution.
3. No refunds will be given for any cancelled appointments or “no shows.”
Lessons at Public Pools
Where public pool space is rented, cancellations are not guaranteed make-up lessons and will not be given unless scheduling allows. The pools are very strict with us and it is very costly to the organization. We ask that you pay a discounted price of $50 for a make-up lesson. Please remember most weeks the schedule is full and there may not be space available to accommodate make-ups.
Lessons at Your Private Pool
1. We will do everything possible to accommodate a make-up lesson if you cancel. We ask that you cancel with at least 24-hours notice – unless case of illness/emergency – in order to receive a lesson credit.
2. If you cancel with less than 48-hours notice, lesson credit may not be given. Cancellations are NOT guaranteed make-up lessons and will not be given unless scheduling allows. You may have to pay $50 for a make-up lesson. Please remember most weeks the schedule is full and we may not be available to accommodate make-ups.
Cancellation by One with the Water®: On the rare occasion that One with the Water® cancels a lesson, due to circumstances beyond our control (emergency pool closure, contamination, lightning, swim meet, etc.), you will be entitled to a make-up lesson. We may substitute an instructor if necessary to avoid cancellation on our part.
Scheduled Vacations and School Breaks: We understand that many families will take trips or vacations during the year and during school breaks. We request that you provide as much notice as possible regarding these schedules, but at a minimum three weeks, so we can adjust your lesson schedule accordingly.
One with the Water® Student Agreement and Waiver of Liability
“I, the undersigned participant/ Parent of the participant, intending to be legally bound, hereby certify that I am/my child is physically fit and have not been otherwise informed by a physician. I acknowledge that I am aware of all the risks inherent in exercising (training and competition), including possible permanent disability or death, and agree to assume all of those risks. As a condition of participation, I the undersigned, hereby assume all risk of injury to my child/myself and absolve and hold harmless all coaches, members, officials, staff and administrators of One with the Water® and/or any other facility or administering organizations from any and all claims for losses injuries and/or all consequential damages including attorney fees incurred as a result of any and all One with the Water workouts, competitions, events and activities associated with One with the Water, whether these losses, injuries and/or consequential damages occur as a result of my sole and/or partial negligence and/or that of any and all coaches, members, officials, staff and administrators of One with the Water and/or any other facility administering organizations.” One with the Water® of Los Angeles and Santa Monica, California (“One with the Water®”) and the undersigned, parent(s)/guardian(s) of the Participant, a minor (“Swimmer”), hereby enter into this Agreement for One with the Water to provide a swim program and/or lessons (“Program”) to Swimmer. The undersigned represents and warrants the following:
–that Swimmer is in good physical condition and is not aware of any disease or injury that would result in injury to Swimmer during the Program.
–that Swimmer is able to undertake all physical activities and use any facilities or equipment associated with the Program.
–that there are inherent risks in Swimmer’s participation in the Program, including injuries, damages, and losses of every nature, and do hereby authorize Swimmer to assume all such risks.
In the event that Swimmer should suffer an injury or illness, the undersigned does hereby grant permission for the officials of One with the Water® to have Swimmer transported to a medical facility for medical care and treatment if deemed necessary, and further acknowledge that One with the Water has no liability for any costs incurred or damages suffered by Swimmer in connection with the provision of such medical care and treatment. The undersigned hereby unconditionally waives and releases One with the Water®, and all parents, affiliates, successors, assigns, officers, directors, representatives, agents and employees thereof, from any and all claims, damages, liability, actions or demands from injury or loss of any nature whatsoever, including any acts of negligence, which Swimmer may have or which may hereafter accrue in connection with the Program. This Agreement is binding on the undersigned, any personal representatives, assigns, heirs, and next of kin.”